Customers Suck

To my Annonymous fan who is in love with me.

2007-08-12T14:03:00.000-07:00

Email me! Lets chat :p

the_seventh_born@hotmail.com

Seriously Ladies

2006-08-29T01:30:00.000-07:00

Ok.. whats with all the female facial hair these days???

I understand that birth control and other type of medication can cause facial hair amongst some women... and I sympathise, really! But its time to accept that if you've got it, you shouldn't.

Shave it, wax it, whatever... this is one part of the equal rights debate gone way to far.

Good day.

Changes

2006-07-01T21:31:00.000-07:00

So after 7.5 years working for the same company, and 7 year in the same location, I am being transfered.

Not too far or anything, its actually closer to home. i still have mixed feelings about it. I have gained many friends and built up alot of respect and trust. I keep the wheels moving there and its sad to go. All of my silly jokes, and sarcastic comments will need to be put completley in check as no one of the 100 or so new people I will be working with with have any idea who I am. The effectivley crushed who I am and what I am all about.

I think of myself as hard working, knowledgable, and helpful on one hand; And funny, goofy, and at times, completly outrageous on the other hand.

No longer will I be able to use my trademark jokes... for example, I will not be able to walk up to one of my employees who just droped something on the floor and go "What the fuck is wrong with you?" or when someone comes up and goes "Chris, where do we keep the reciept paper?"
I will no long be able to reply with "Up your ass and around the corner."

I hope I can eventually build back to that level, but for now the REAL Chris. is Dead.

Peace out yo.

Happy Birthday Canada

2006-07-01T21:26:00.000-07:00

Ahhh... what a depressing day. Normally I love Canada Day, but this year it feels so Empty. I worked and then spent the evening alone! Oh what fun eh? Ahh we'll I suppose I could have been more pro-active about making plans, so whatever.

On a side note... with yesterday being the last day of School for the 2005-2006 year I realise I graduated 8 years ago. Wow time flies... and wow what a bust? What the fuck am I doing with my life. Ahhh the eternal question that only I can answer for myself.

P.P.S. I would be writing music but my guitar sits with a broken string!! ARRGGGG... its like an extra slap in the face. LOL.

Whatever,
C. out

So... what now??

2006-05-09T02:13:00.000-07:00

So as I sit here in the evening and reflect on my day... (and my average day off work for that matter) I find myself wondering "What the fuck?"

Why did I just waste most of an entire day off work doing nothing at all?... I literally sat here most of the day... What the fuck?

Why can I not find motivation to do anything anymore?... I dont feel like cleaning my house, I don't feeling like taking the pile of crap in my front yard to the dump, I don't feel like fixing one of my two cars (neither of which have been on the road in about 1.5 years), I dont feel like searching for jobs. I do, however, feel like expanding my skills as a guitarist/musician, I keep trying to write new songs, something I seem to be half decent at, though the lyrics are a challenge, I don't want to just write about any old bullshit... problem is every time I pick up my guitar I feel guilty that I am not disciplined enough to complete life's chores before studying my hobbies, and it completley kills my motivation (hey, not a bad idea for a song)... What the fuck?

Why am I still in the same job after 7 years? Seriously, what the hell am I thinking. I know I like having the security of a paycheque, but I can always be searching. I have outgrown my job so much. There is nothing more I can learn, and I'm not moving up. The people I have to work with have no clue how to work as a team, I could do my job backwards and upside down and still have time to do everyone else's shit. I get paid at least $10 000 less per year than I am worth. So I sit in debt, working my ass off! I worked 60 hours last week to try to make some extra cash... Why am I settling for having to do that? Why am I still there?... What the fuck?

What the hell am I doing with my life... seems to be wasting away. I have a shitloads of potential to do anything I want, but I'm too lazy to get off my ass and make some changes. The fact that I can see all of this so clearly makes it 10 times worse... What the fuck?

Will someone please come and kick my ass on a daily basis until I do something about all this? Please???

Hockey

2006-04-26T00:08:00.000-07:00

Today there was massive amounts of Hockey on TV! From 3pm until about 11:15 pm... over 8 hours!!! NICE.

Playoff hockey is the best... It is unbelivably competitive. and the Edmonton - Detroit game went into double overtime... this allowed me to have a reason to keep drinking beer! Whoo hoo!

I really don't understand my interest in sports over the past few year, but I'm happy about it. I was never into any sports growing up, other than motorsports. My stepdad probably had alot to do with that as he tried to force me into sports which I had no clue about; but thats another blog alltogether.

Right now I am pulling for Calgary to win the cup, but I'll be happy if any Canadian team wins. Last season when Tampa Bay won it wasn't too bad as most of their players were Canadian at the time. Detroit, being the #1 team in the NHL obviously deserves to win, I can respect that. I honestly know anything about any eastern teams this season... I blame this on the NHL's new cost saving schedual.

Anyhow, I'm off to bed... Go Calgary Go!

To Blog or not to Blog?

2006-04-26T00:03:00.000-07:00

I'm not really sure why I am so hit or miss with this blogging thing. I'll go on a long Hiatus then come back with a vengence, then nothing again for 4 months. I just dont understand where the lack of motivation comes from.

Another thing too... I seem to have really topped the Customers Suck stories... I dont want to keep telling the same stories over and over, so I don't know If I should continue here or go with a full tilt run on my other blog childrenofthedamned.blogspot.com comments on this decision would be appriciated. For now Ill just run some unrelated posts here.

Let me know!

Apology

2006-01-17T01:37:00.000-08:00

Ok, so normally I really dont give a crap what people think about me or what I have to say, but this time is different.

I seem to be in a very depressed state of mind lately... I dunno if its the time of year or what... but to all my friends I am sorry for my last post. I was meaningless and stupid and I know I could count on you guys anytime.

I guess I am at a crossroads in life right now. I am 26 and I really haven't done anything... like at all. Ive been working at the same shitty job for 7 years now and I am seriously considering a drastic change in my career. Entering a trade is looking like a good possibility. It's not REALLY what I want to do, but it wouldn't be a bad job. The oppourtunities right now are huge and the money will be good... allthough anything that doesnt involove serving customers food sounds good right about now! I would REALLY love to get my music goig on the side, but I can't even get motivated to play latley... what the fuck is that about eh? Music is everything to me!

I am so confused... it'll take me a little while to sort my head out... my yearly review is on monday and I guess however that goes will help me make up my mind.

To those who care, please wish me luck!

Chris.

A New Year and My Birthday

2006-01-13T01:02:00.000-08:00

Well... Ive thought a bit about my life so far, and being in 2006 and where I am I have decided I am depressed about it. Not that anyone really cares, but I really need to move on and get a new career I belive.

Adding to this depression I would like to thank the members of my family and the 5 co-workers (out of about 85) who wished me a happy birthday. Even tho aging is depressing, it still would have been nice if a couple of my friends remembered it.

Anyhow thats my non-funny, upset, crap-assed depressing rant for tonight.

Fuck You very much :)

Happy Festivus All!!

2005-12-24T11:54:00.000-08:00

Yesterday was the fabulous Holiday of Festivus. A wonderful time was had by all.

For those who do not know what Festivus is, or are looking for information on how to celebrate it; this is a good website:

http://www.msgr.ca/msgr-2/festivus%2000.htm

It seems booze has become a required staple of our Festivus celebrations... thus giving birth to the Festover (TM) ... This is the massave hangover we all experience the next day :)

Festivus Yes, Bagels No.

Music

2005-12-08T18:41:00.000-08:00

Some of you may or may not know I am an amature guitarist. I have written a few songs and I amd starting to play around recording them and such.

I have opened an account at Soundclick.com, and I will be posting music there. I also am positioned on the Soundclick.com chart based on listen's to my songs. I recoreds 1 listen per day from each ip address, so please try to listen once a day if you have time.

Thanks and Enjoy!!! Let me know what you think of the music too :)

Listen Here.

Thanks,
Chris.

Hate Mail II

2005-11-17T00:59:00.000-08:00

I recieved another piece of hate e-mail today... whoo hoo...

It is in reference to my blog post from September 10th 2005... which in my opinion was just a filler post... nothing special at all, just me ranting on:

Drink Carriers and More

And the hate e-mail:

"I don't know why you cant figure out this shit people, just take it, and get lost!"

What is routine and boring to you may be completely unknown to a particular customer. Might it be possible to say, "Go ahead, please keep the tray"?

If the only feeling you have for your customers is contempt, perhaps you should pursue a different line of work.

Posted by David To CustomersSuck.blogspot.com...

David, my unfriend, you are a Dork! Thats right, I am calling you a Whale's Penis. Are you seriously so retarded that you cannot see the hunour in this website? It is intended to give me some stress relief while entertaining you at the same time. Purely for fun. People like you should bend over forward as far as you can and shove your head right up your own ass... since you are so blind to the rest of the word, you should feel right at home in there.

Ta ta for now.

Crazy Man II

2005-11-07T12:25:00.000-08:00

In an effort to make things balance out for me... the people who send nutcases into my restaurant to make my day interesting, are sure to send half of them through the Drive Thru and half inside.

This one came inside...

I had one counter person working and I was covering a break in the Drive Thru. A customer came up to edge of the counter and looked like he had a question to ask. Those of you who work with customers know this look. You can just tell what people are going to do by thier deameanour.

So I asked him "Do you have a question?" to which he replied "No." I quickly responded with "... or are you just waiting to order?" and he said "Yes" and gave me the most confused look. I immidiatly thought to myself "uh oh" as this is not usual... I could instantly tell there was something very strange about this guy. But I shrugged it off and went back to working the Drive Thru.

A few moments passed and I had begun to get a bit busy... All of a sudden the guy came behind the counter and turned to me and actually yelled "HEY! Are you working here or what?" I just looked at him with the most evil scoul I could muster up and said "You have to wait in line, Im working the drive thru."

"Your the manager?" He said.
"Yup" I replied.
"Well shes new and slow and theres a problem up here"... Im guessing the problem was him waiting to be served. But thats too bad, I was busy. So I just said to him "HEY! You don't need to treat me like this!" And I was about to kick him out. He said something else extremly rude and went out the door. So I went back to working the Drive Thru. He looked in the side window of the drive thru with a psychotic look and said something else I couldnt hear. It seemed threatening. And then he walked away.

I don't know who the hell pissed in the guys corn flakes but he was fucked up! Oh well, just another day for me.

More Crazy People...

2005-11-02T23:15:00.000-08:00

We get this fucking crazy lady who comes in every so often. She seems to complain every single time; either about the price or about how her order was screwed up... blah blah blah.

So the other morning she comes through the Drive Thru and orders a salad. We don't normally sell salads in the morning, but they had just been finished being made. And being customer service oriented as we are, we sold her one. She said something about it being fresh... and since they were just made, I told her they couldnt be fresher. She took her order and carried on her way.

A short time passed, and we became very busy. I was running the drive thru on my own as it was earlier than when I normally have a full staff wroking. She came up to the front counter and started complaining on and on and on to the counter person. Since I knew this lady was a nut, I stepped in and told her to wait aside until I had a chance to talk to her.

So while im running back and fourth trying to do my job, this lady keeps saying how the salad isnt fresh, and asking me why im short staffed. I looked at the salad and told her it looked very tasty to me. I told her I was not short staffed in any way.

She then told me how she had phoned earlier and spoked with a girl who told her we would have fresh salads available.... This made me pause for a moment.

I then told her that I was, in fact, the Manager on shift and I would have been the only person to have answered the phone all morning.

Nope, I talked to a girl manager this morning.

I did have another manager working with me that morning, but she was acting as a crew person... so I yelled over to her "Hey Sandeep did you talk to some lady about salads this morning?" and she yelled back no.

So I informed the crazy lady that she did not talk to any manager that morning, nor did she even phone my restaurant.

"Yes I did, do you want to me to bring in a recording of the conversation?"... So I said, Yeah sure, bring it on in, I'd love to hear that!

Then she seemed to have some kind of a shaking attack and she left.

She phoned a short while later asking for my owner... but she asked for him by the wrong name. So I told her no one by that name works here, and I hung up the phone. She phoned again a little while later with the correct name this time. I told her he was unavailable and she refused to leave a message.

So I told my boss about the whole thing and we all had a good laugh.

These people should really not be allowed to roam the streets alone.

Happy..

2005-09-22T01:36:00.000-07:00

Dont really know why, but this picture made me feel good, enjoy...

Nuff said :)

Subway

2005-09-11T19:26:00.000-07:00

I went to Subway for lunch today as I often do.

I know I am in the industry so I have a different perspective on these things, but is it really that hard to figure out how to order food there?

I see this stupity all the time there. The lady in front of me ordered the subs, all different... and for each one she said what she wanted on it, one item at a time, waited for it to be put on, then told the next item, waited, and so on and so on.

It was a painfully slow process, it made me almost mad, but I have anger issues so thats besides the point.

Compare to my order process:

Subway lady: "What can I get for you?"
Me: "Footlong roasted chicken on wheat please"
SL: "Cheese"
M: "Yes"
SL: "Toasted"
M: "No"
SL: "What veggies would you like"
M: "Everything"
SL: "Mayo, mustard, salt, pepper?"
M: "Just lots of mustard and thats all thanks"

I feel this is highly efficient, and painless.

Try it!

Drink Carriers and more...

2005-09-10T18:44:00.000-07:00

ok, seems that most of my posts are about the Drive Thru, I guess that will continue here...

When you ask for something like a drink carrier, or ketchup, or a sleeve for your coffee cup; I do not need a reason as to why you want it. 99% of the time I already know, and if I didnt know, then I really don't give a fuck. So from now on, just ask, take it and get lost.

On another note, if you have a few drinks with your order, and we hand you a drink carrier with all the drinks on it, TAKE THE DRINK CARRIER. DO NOT make us hold it while you grab the drinks off of it (that hurts our backs by the way), DO NOT ask us to take the drink out and hand them to you one by one, DO NOT give back the empty tray once you have the drinks. I don't know why you cant figure out this shit people, just take it, and get lost!

Also, don't try to bring back condiments you didn't use. I have to put them in the garbage, because I have no idea what crazy diseases you have. So PLEASE, just put them in the garbage yourself.

/me steps off his soap box.

Bigger and Better... (Combo Post)

2005-08-29T21:23:00.000-07:00

I am finding over time, that as the customers I deal with scramble to reach new lows, it is hard to come up with new things to write about. My last post is a pretty big topper at the moment, so it makes telling stories about new customers doing the same old stupid things kind of dull. But there will always be a bigger and better story to come along, fear not little ones :)

I thought about where to post this next tidbit for a little while... Its hard to classify it, but since it affect both my personal and working life a great deal, I will post it both on this blog as well as "Children of the Damned". Enjoy...

So I was almost fired a few days ago. Suprisingly, it had nothing to do with a customer. Oh and by the way if you happen to work with me, do NOT bring this up while you are there... thank you :)

Those of you who know me, know that I can be quite sarcastic at times... I like to try to be funny and I guess I am just not always good at it (I know Dennis!). So this one girl I work with is having apparently a bad day. She starts telling me how grumpy she is and how she doesnt want to be there. So I ask her why she doesn't quit then. She said something about money... I dont know exactly... wish I could remember word for word. Bottom line though was, she said "...I work hard for my money." And with a meaning of implicating that she doesnt work hard, I said "Where on the streets? You must not make very much"

I thought it was funny at the time... and if you know I am joking I think most people would laugh. Unfortunatly sarcasim can be evil and if someone decides to, they can get you in BIG SHIT. I am currently suspended from work with no pay for a couple days. That may not sound like much, but its a large chunk of money!

I hindsight, I REALLY need to learn to keep my big mouth shut. And I am done with sarcasim at work... I hope I dont explode from keeping it all in.

Bratty Kids and a Baseball Bat... Oh what fun!

2005-08-16T01:32:00.000-07:00

So tonight I get this phonecall from some kids. They want me to serve them in the Drive Thru as walk thru customers. I tell them sure thats fine, just get there before we close.

We got slammed right at closing, seriously, why must people only get massive orders of food when the employees are all about to leave?!?!? Anyway....

I get these kids all their food, everything seems to go well. I guess they sat at the tables outside to eat, but I didnt really notice.

We close at midnight, my ride showed up at about 12:30am, they phone me and tell me there are kids in the playplace, AND they are pissing in cups. (Probably gonna throw it all over the playplace). I immiediatly think to myself, "Those fuckers" and I proceed to grab the bat from our baseball equipment kit and head out. I called my maintenance staff to come back me up too.

Wow, I havent had that much fun at work in a while... I went out the back way around and I scared the shit outta those kids. I don't think ive ever seen people run that fast!!! One girl got stuck behind and I got names from her, that was fun too :)

Another kid was gonna throw a cup of piss at us, I could tell he was hiding it. I told him to back the fuck up. And he complied, I was happy to not get covered in piss.

So all in all, it was fun to chase these 13 year old kids around with a baseball bat. I bet I looked pretty damn scarey, me and my staff all just had a laugh about it afterward. Good times.

Order Dividers III

2005-08-15T13:52:00.000-07:00

Ok, I can't fucking take this anymore. Splitting up orders in the Drive Thru is rediculous.

Last night I had a new person working the Drive Thru till. So the people in this car give a massive order, maybe $40 worth! Which is cool, I like when its busy. But then these crackhead kids get to the window... "Can you put that into separate orders?" So the girl spent about 4 more minutes sorting that out, then they all paid with debit!!!!!!!

This wasted so much of my time its not even funny, I had to sit there and type in my security code about 15 times to allow the changes! Thats 75 buttons I personally had to press!!! it frustrated the girl and killed her confidence.

I know most people are more organized but these few people ruin it for everyone. Im sorry Neal but this is getting rediculous. Everyone in the car needs to just pay together and sort it out later!

I personally went through a Drive Thru with 3 other people on thursday night at 1 am. We could have split it up but I was driving and I said no chance. We ordered a HUGE order, about $30 worth and we were leaving the place in less than 2 minutes, if we had split it all up it would have taken 5-10 minutes, guaranteed!

So yeah, get your heads out of your asses, friggin Order Dividers!

Revenge Time!!!

2005-08-10T23:38:00.000-07:00

All all of my loyal readers know by now, there is a skateboard park across the street from the restaurant I work at. The kids come in all the time an give us lots of business, which is cool. But why the fuck must they leave such HUGE messes?

Its not like they just leave their crap on the table. Literally there are bits of paper garbage and food EVErYWHERE!!!! So after putting up with this for many years now I've decided to actually do something about it.

I have a number of closing shifts this month, which means I am stuck at work well past midnight. So, I am going to dump a bag of garbage from my restaurant, each night I close, all over the skatepark.

HAHA, How are you gonna like that you little shit-fuckers?

Kiss my dick!

Happy concussions!

Fucking Children... (Wow, that has so many meanings)

2005-08-07T22:48:00.000-07:00

Ok, normally I don't have a problem with children, although I do prefer dogs and other various pets. (LOL this is getting so wrong).

So this familiy comes in today... Dad, Mom, 2 children. One of the children is small enough to require sitting in a high chair. So they put it in the chair and wheel on over to the counter to order. The older child then decided to play race car with the rolling high chair... younger sibiling strapped in of course.

They went all over the freshly mopped floor, this left wheel tracks EVERYWHERE! The poor new employee who did the mopping was devistated, but she still struggled a smile while serving them. Normally it's no big deal, floors are meant to be walked on, but these kids were getting rampant.

So Im watching this race off and on... all of a sudden I hear "SMASH" the stroller had been run into the wall. I scowled at the family. The Dad looked at what happened and had ZERO reaction?!?!?! I was floored! I couldnt believe these parents didnt even attempt to control their children.

If I had been those kids I would have recieved a serious spanking (AKA Ass Whooping!) But these parents couldn't care less! Those kids are gonna grow up to go to jail for sure!

The icing on the cake was the HUGE mess the family left where thay had sat. I see alot of messes, but this was a doozy... highly irresponsible parents for sure.

All I can do is shake may head I guess, but sometimes I just wanna punch people. Next time I am scolding any children who cause trouble, no matter what!

The Evil Regime of NCR.

2005-08-06T00:16:00.000-07:00

This sort of relates to the last post, not a customer story, just something I need to get off my chest...

NCR (National Cash Register) is a horrible, horrible company.

I dont know how a company so disorganized can be so successful.

Late last year we upgraded our register system. We went from old archaic devices to "state of the art" touch screen registers. Each register is its own computer and each is worth roughly $20 000 (well thats what we paid, they are actually worthless).

So you would THINK these should be tip top, bug free machines.... NO CHANCE. They have so many bugs, limitations, and just plain stupid problems that we were better off with the old registers.

And I am sick of spending endless time on hold with the support line and trying this bullshit and that bullshit. Its such a joke.

and The Debit Machine Tech is separate from the register tech... they always blame eachother.

I implore you, if any of you ever own a business, please, please, please boycott NCR.

Thank You!

/me steps off his soapbox.

Stupidus Maximus...

2005-08-06T00:06:00.000-07:00

Well go figure, more stupid people through the drive-thru today.

I shouldn't blame them too much, but I will. See we were having some major technical problems with one of the drive-thru registers. We had a tech guy from the evil company known as NCR (National Cash Register) working on the problem.

So we had cars paying at the second window, when you normally just pick up the food. A confusing situation for sure. However, most customers were able to muddle through it.

One lady in particular phoned me well after the problem had been solved. She came through right in the middle of all the confusion. She was upset that the tech guy didnt open the window to let her know that window was closed...

Wha????!??!

When the hell would you expect a guy dressed in business casual clothes infront of... basically a dissassembled computer... to stop what he is doing and talk to a customer within a business which he has nothing to do with. I would actually be pissed off if he did try to talk to my customers.

She was also mad the the girls serving at the window seemed confused! Common... it was crazy hell dealing with that technical problem.... ugh...

So yeah, people suck. I know its not too epic or too funny, but annoying none-the-less. People really need to learn how to grab a fucking clue eh?

Who stole the Wet Floor Signs?

2005-08-03T20:06:00.000-07:00

Plain and simple, while I was gone, where did they go?

There were about 6 when I left, now there are 2.

They are pretty cheap; did a failing business steal them?

Did they walk away?

One of the signs on the wall outside walked away too... its like a march of the lemmings, only using inanimate objects instead.

Vandals.

2005-08-03T19:58:00.000-07:00

I know being out in Tsawwassen, my perspective of vandalism is quite different than that of person working, say, on the East side of Vancouver.

Never-the-less...

I guess Tsawwassen is a pretty boring town to live in, from what I see and hear. There is little or nothing to do besides cause trouble at the skateboard park. But juviniles can only do so much in one location, after that they have to branch out, probably in concentric circles.

My Restaurant, being, across the street is a common target. I just wonder how bored you have to be to go around and unscrew all the sprinkler heads from a sprinkler system. Was this some good kid mixed in with the wrong crowd who had to much of a conscience to just kick them off like a normal delinquent? really, it was wierd...

I spent 15 minutes easily re-installing them.

Well...

2005-08-03T19:54:00.000-07:00

Where have I been? On the most important part of a working persons life. Vacation! Whoo, it was a damn good 25 days off! Best part of the summer too.

I wont rub it in anymore.

So yeah, work sucks more than ever, usually I am more energized after vacation, but my job is really starting to suck. Luckily there are a few people with whom I still enjoy working with. Since I am in this state of mind, I am sure I will cause some interesting stories over the next few weeks.

Stay tuned!

Hmm...

2005-07-01T02:30:00.000-07:00

Ok, I really just don't understand how this works. It is beyond my comprehension... which means one of two things; I am either really stupid, or much smarter than a good majority of food establishment cutsomers...

So we close at midnight (Ive mentioned stuff like this before, but it bears repeating).

At midnight, all of the employees are VERY anxious to get home, so we turn off the lights, indicating we are closed (quite a clue I must say), and by 12:01am the restaurant is in a state where it is no longer possible to serve customers.

Now here is what I dont understand... why do people still come through and try to order food after we close. The 2 acre property is pitch black! Why would you even turn off the street? How hard is it to understand, are people really this obsessed with food?

So #1 the lights are off and you came onto the lot? I think thats wierd but not too bad. #2 you drive through the Drive Thru Lane and leave? Thats wierd too. #3 is what bugs me the most. People will stop at the window until someone comes to talk to them.

Tonight someone actually got out of thier car and knocked!!!! I went over and opened the window. "Can we still order?" I gave them the blankest stare ever, nodded to the clock on the wall (which read 12:10am) and told them we close at midnight. Then I shook my head and closed the window.

Unbe-fuckin'-leavable!

Crime... Almost.

2005-06-28T20:19:00.000-07:00

As some of you may or may not know, there is a counterfeit money ring operating within the Lower Mainland right now. They are passing fake US bills for small purchases and taking off with the change.

Generally when we get fake bills given to us, the person has no idea they have a fake. And sometimes we don't even catch it. This time though, I belive I was either dealing directly with the people who printed the bills, or the people who purchased them from the people who printed them.

Luckily our registers have a security feature which makes it necessary for a manager to be present and enter a code to tender large amounts of currency (anything $50 and up).

So this lady tries to pay with a $50 US bill. She was very well put together at first glance, nice clothes, nice hair, ect. And for those of you who don't know, I tend to be a bit sarcastic, I like to kid around... Whenever I am called over to tender large bills I almost always pretend its fake, so I start to go through my whole routine. "This bill..." I stopped there as I grabbed the bill. I right away took a good look at her and realized that she was actually quite sketchy! Even sounded like a criminal. It had to be THE WORST fake bill in history. The watermarks (which should only be visible when held up to a bright light) Were plainly visibile. It was just bad.

So I tell her, "I can't take this, it might be fake." She then grabbed it back and tried to point out a holigram on the bill which was supposed to show me it was real (this holigram was printed on in ink, and I have never even seen a US bill with a holigram on it, I think this mark shows up under black lights). So I reply with "Uhhh, no chance!" Then she asks if there is a money mart around and I gave her directions to the bank.

She took off real fast. I went to get her licence plate number... no plate on the front... hmmm! I sent one of the other managers to try to get it off the back while I went out another door in case they drove off too fast. As soon as the other manager went outside she nailed the gas in reverse! and went to a different exit from the complex. So I run down the street to try to intercept them at the traffic light. They run the red light and then.... No plate on the back! And an extremly fake day permit in the window.

WOW!

That was fun... So the next 20 minutes involved phone calls to police and one of our partner restaurants. These are the sorts of things that really perk up my week!

Check This Out....

2005-06-27T21:44:00.000-07:00

I received my first hate e-mail today. I love how some people have no sense of humor... At least it was a polite e-mail:

"I don't appreciate your language. I also think that you should give the people some slack. Have you ever thought of their side of the story?
Just saying. Have a Wonderful Day. Just remember, All your customers deserve respect, even if they get on your nerves

--
Posted by Anonymous to Customers Suck at 6/27/2005 06:56:02 PM"

The person didn't even have the balls to say who they were; What a fucking pussy. If you wrote it then show yourself! And if you don't like my Blog then hey, DON'T READ IT!

Freedom of speech Bitch.

I am literally rolling on the floor laughing out loud right now!

Bye for now,
Chris.

Simple, But Hard

2005-06-27T01:20:00.000-07:00

So it seems we are having a wave of ignoramuses (Is that a word? If not then tm.) through the Drive Thru.

Ive complained about these various lower lifeforms before, such as the change counters and order dividers (which is becomming a HUGE problem NEAL!)... people are doing up to 6 separate orders for one car, talk about insane! I even had one car give the order, then separate them all, then put them all back together. This is NOT easy to do people; Just pool your money and figure it out later!

Onward...

This post is about a different type of Drive Thru Dunce; of which I dont belive I've touched on before.

First of all, here is a little info:

(It is given that you are in a car, and moving in a forward direction through the Drive Thru lane)

The Drive Thru has three very basic steps:

Step 1: Arrive at the menuboard and place your order through the speaker.

Step 2: Arrive at the cash window and pay for your order.

Step 3: Arrive at the presenting window to have your order presented to you.

Pretty simple huh? Any 3 year old could tell you this.

Some people cannot figure this out. I don't know what it is about this simple straight forward formula that they just cant get. The steps are in order and cannot be changed. They cannot be reversed, they cannot be mismatched. So...

WHY DO PEOPLE TRY TO ORDER AT THE PRESENT WINDOW?????????

This messes up everything! And holds up everyone behind them! If you forgot something, then to bad, so sad Buster, go back around again. UGH!

The person working the present window does not have a cash register available to them. So they have to go find one to use. This, besides bringing the Drive Thru to a halt, causes the employee to break rules. They aren't allowed on someone elses register...

Ugh, I cant say anymore about how stupid this is, if you want something more at the present window, fuck you, go home.

Crazy Man

2005-06-04T23:10:00.000-07:00

Okay... after a hiatus, it is time for my long awaited return to blogging!!!! Yay!

So, to recap, I work in a restaurant which has a Drive Thru, and employs many young impressionable minds. These minds can be molded in positive and negative ways. When I see people act like this guy, I wonder how the kids I manage can handel their lives.

This guy comes through the Drive Thru, in a Minivan; wife in the passenger seat; kid or two in the back. He drives past the menu board speaker while its very busy and orders at the cash window.

This alone can severly screw things up for us. It confuses everyone, especially the person taking the orders and cash. So of course there was some sort of miscommunication and he apparently had some items missed on his order, so I go over to work the matter out with him at the window where customers pick up their food.

He tells me what items were missing; I apologise and try to fix the problem for him. I go and type in the missing items on another register and come back with a total for him. His response is something along the lines of "What I already paid $4.65, you're telling me 4 frigging sandwiches is gonna cost me over $8?" I respond with "Yes, the average price of each sandwich is well over $3."

For some reason he didnt like this at all. I guess he was pretty angry at the price of inflation these days, because he began to get very irrate. I asked his to calm down and we could get this all worked out no problem.

Thats when he started to swear....

As I'm sure any of you who have read my previous posts knows, I no longer tolerate people swearing at me. This is a personal rule that I have established in my mind. And just imagine how strict I have become with this rule over the last 7 months; especially since I have not effectivly used my Blog to vent. So back to the story:

He was very creative in the way he swore, he knew many; and had many different ways of swearing at me, all kinds of crazy body language.

The first thing I did was grab him a refund, some fell on the ground, but I got him more and told him "I dont have to take anyone treating me this way, now leave, and dont come back or I'll call the cops."

(Remember his wife and kids are in the car and I'm surrounded buy 16 year old employees)

"I'm not fucking going anywhere." He replies.

"Leave now." I say "I gave you back your money, just leave!"

So he gets out of his car. That scared one of the other managers enough to close the window, he pushed the button and the automatic window started to close. The guy accidentaly smashed his door on the side of the building making him even more irrate. He grabs the window and "flings" it back open. It makes a huge "BANG!" as is smashed into the window jam.

At this point my employees leave the area. And he starts telling me to come outside. I was waiting for him to hit me. He commented that I was a pussy because I was shaking. Now Im a pretty big and strong guy, I dont think I was afraid of him. I belive I was more worried that I would hit him back if he hit me. Which would make me loose my job, and I might hurt him in front of his family.

So I said "No chance" (to comming outside) "leave!" And finally he left.

That was that.

I don't understand how people can get like that, just because they feel they should get shit for free when THEY SCREW UP ON THEIR OWN ORDER!!!

I'm Baffled!

Telemarketers

2004-10-25T19:29:00.000-07:00

Normally you would only expect a call from a telemarketer while you are relaxing at home. Hey, at least you know when to expect them. You tend to fall into a false sense of saftey while your say... I don't know... at work!

What the hell? Who seriously has the nerve to phone a business and try to sell them crap or ask them to do a survey.

To make matters worse, one of them decided to phone at 12:05pm the other day to take a 15 minute survey. HELLO! Restaurants do their best business during lunch time! What the fuck? The idiocy of some people leaves me flabbergasted! I do not have time to talk to some dickhead while customers are filling my business.

My prompt response was to tell him where to shove it and slam down the phone; then spend the next tem minuted muttering about it!

You would think somehting like that might deture a person from calling again; if so, you thought wrong! This morning the same company tried to phone, allbeit not during a lunch rush (*gasp* they learn and evolve!) By this time I had no patients for such a person and directed them to the complaint line of my head office location.

Ugh!

Curse of the Lottery Guy!!!

2004-09-07T21:48:00.000-07:00

Sorry about the long gap in between posts here. What can I say? Ive been busy!... Onward...

This is crazy. I am so sick of this guy. Last night I am watching the news and they did an entire segment about this guy at the PNE.

What the fuck? Why can't this retard just vanish?

They were talking about how the money hasn't changed his life, and they kept zooming in on his dirty ass shoes and talked about how he hasn't bought a new pair. He still has the same crappy windbreaker on as he did when he was giving me trouble. It's like hes out to get me.

All I can ever think about is those damn fish he once flopped on the counter. The wrong people sure do have all the luck!!

Read more about the Lottery Guy in my archives.

Apparently I Am Fat

2004-09-01T03:47:00.000-07:00

I don't know what exactly it is, but it seems to me that assholes are attracted to the late night drive-thru.

As a standard security precaution, employees are not premitted to leave the restaurant after dark, so we can't have drive-thru orders which are going to take a little extra time, pull off to the side or "park" as we call it.

So if you happen to be in line at night for a few extra minutes, live with it. Don't start honking your horn and then be rude to the employees. I for one have made a personal commitment to no longer serve anyone who swears at me.

Tonight I was at work doing end of the month paperwok and inventories. The manager on shift was having a little trouble with a customer in the drive-thru at about 1:50am. He was so rude that she refused to give him extra condiments unless he paid (thats supposed to happen anyway). He didn't want to pay so she closed the window and walked away. I don't blame her. So when he started pounding on the window I decided to get involved. The manager on shift once again told the customer he had to pay and then he started to swear at her. I then told her to close the window and I made sure it was locked and then the guy started to yell at me. Suprisingly sound travels well through these windows. I said to him "Exuse me? I'm not serving anyone whos swearing." And then he dicided to ask me why I was still working there at my age. I think he was about the same age as me. Then he called me a "Fat fuck." To which I replied "Oh thats pretty fucking mature, fuck you too you skinny little puke.... What kind of looser is out harrasing people at 2 am? Go fuck yourself." And I gave him the finger.

He gave me one back. Lucky I am no longer sensitive to wieght issues. I was, in fact, quite large at one time. About 285 pounds. But now im 225 pounds and very healthy. So I relly dont see where is insults are based. Had I still been sensitive to it I would have pressed harrassement charges, how would you like that buddy?

So then he pounded on the window some more. I glared at him, and then he yelled somethign else and drove away.

What a nice guy eh?

Breakfast Ends at 10:30

2004-08-27T23:11:00.000-07:00

My restaurant is open for most of the 24 hours of the day. We seve breakfast, 6-10:30 weekdays, and 6-11 on weekends. Pretty straight forward I would think, makes sense, nothing complicated about that.

Now keep in mind that is is not possible for us to serve both breakfast and lunch menu items simultainously. As anyone who has ever cooked an egg before will know, you need to cook them at lower temperatures, and it does not make sense to have an extra $100 000 grill to make just a few eggs throughout the day.

So, bottom line is breakfast ended at 10:30am today. We can serve any leftover stuff for about 15 minutes then it gets tossed (any longer and your eating rubber). A guy came through the Drive Thru at about 10:55am. He was so upset that we were no longer serving breakfast that he decided to exit the Drive Thru lane, ACROSS THE LAWN! What the fuck? How mature is that mister. He left two nice long tire tracks across the lawn.

Unfortuantly the licence plate could not be seen, so I did what anyone in my situation would do. Jumped in my car and went to look for the vehicle. Unfortunatly I couldnt find it. Would have been nice if I had though.

I'm pretty sure the guy came through later in the afternoon, but without the crew person who witnessed it there I had no way of knowing. I think I will ask him about it next time I see him though.

Man, some people are so fucked!

Wet Floors Are Slippery

2004-08-22T18:48:00.000-07:00

As it seems to be human nature, I am not suprised when people try to blame me for their stupidity, thats just the way it goes. But this guy takes the cake.

I had one of my crew people out in lobby mopping the floor. Pretty standard practice. Floors get dirty, so we mop them.

Now apparently unbeknownst to some very stupid people in the world, mopping the floor consists of putting water (a slippery liquid) and soap (also very slippery) on the floor. So when one is finished mopping the floor is wet, and therefore slippery untill the water evaporates.

Because of this crazy thing called slipperyness, we put signs near all the entrances to warn people of the impending danger of slipping on a slippery floor. This is for everyones saftey.

Alas, most boneheads do not d the warning of the strategicly posted signs, and slip on the slippery floors.

So today after the mopping is done there is a rush of customers, this happens all the time. One man in particular has 2 children with him. All of a sudden I hear one of them crying and a mans voice trying to get my attention. He clearly oberserved and let me know that of course my name is "Hey!" (I didn't realize that was what it said on my nametag) . Then through some kind of wierd twisted logicless magic my name changed to "Hey You!" Which he of course noticed right away.

Once he gets my attention, (I am used to ignoring crying kids, as they are quite annoying). He starts yelling at me.

"Hey what the hell is with this floor, why is it so wet, doesnt the person know how to mop?"

The first words out my mouth were "Sorry about that." And I wanted to check to see if the child was o.k. but the adult was holding him and continued to lecture me about the wet floor. He wondered where the wet floor signs were So I showed him the one directly behind him around many other people. (One of the 2 he had to pass on his way in I might add). He swore some more and complained that it was blocked my too many people (Sorry that we dont put them on both sides of random size crowds of people I guess). So since I couldnt check on the kid I offered him a refund for his purchase. I guess this made him mad, he grabbed his stuff and walked away.

I went over with refund in hand and tried to start to talk to him. I belive I got the word "I..." out of my mouth before he interupted.

"I dont want a fucking refund, I want your crew to do the fucking job right." He said.

"Hmmm..." I thought to myself. "The floor is clean and looks great, its even dry already, all the characteristics of a perfect mop." And a that point I was so mad that he was swearing at me (see more about swearing here: http://customerssuck.blogspot.com/2004/08/world-peace.html) and I just walked away.

I went back to helping my crew (It was still a busy rush), and he decided the next time he saw me to pull me aside and complain that he was going to be calling head office and that I better be aware. I decided, for whatever reason, at this point to point out the 2 wet floor signs he passed on his way in. He said he didn't care and I was just trying to cover my ass, and he complained that no one even cared to see if the kid was ok (go figure eh?). Then He reidderated that a full report would be filed with head office.

So I decided to fill out a customer occurance report I went back over to him again and he refused to give me his name or the name of the child, and said again that I was jsut trying to cover my ass.

Was this guy a fucking bonehead or what? We did nothing wrong, we performed our due dilligence with the signs. He can take head office and stick it up his ass for all I care.

I can understand the kid being stupid and slipping, thats the nature of being young and developing as a human. We learn by experience. So unfortunately that kid learned today that, not only are wet floors slippery, but that is ok to yell and swear at someone in front of all sorts of people for something which wasn't their fault.

I hope the kid has a fucking brain hemorage and dies now... well that was a little harsh perhaps, I hope the guy does.

FUCK!

Figure It Out Already

2004-08-20T22:58:00.000-07:00

I have decided that people must purposly figure out things to do to waste an employee's time. I am serious, people must sit there, at home, bored, figuring out ways to bother employees of businesses.

Now I am not trying to say the customer service isn't a priority. It is after the whole reason of a businesses' being. Nor am I targeting confused old people here (you will understand in a moment).

Lets just say its 12:15pm on a friday. Generally for a restaurant such as mine, this is a particularily busy time of the day. If the lines are moving slowly I will jump in to help out and motivate my crew people. Standard practice. I possibly may even jump on one of their registers and take a few orders myself, maybe just to get the last few people served.

So... If things are moving slowly to the point where I feel I need to step in and help out, and I personally am helping the last few customers (the ones who most likly have waited longer than anyone else to be served), the last thing I want to hear from the customer is "Hmm, I haven't quite decided yet."

"FUCK!" I think to myself. I have a thousand and three other things to be doing, minimally, at all times. I know customers are important and service is number one. But common man! There is a HUGE menu posted over the counter and countless point of purchase advertisments all around you. What the heck were you doing while you were waiting? Are you seriously that incompetent as a human being that you actually stood in line and stared into space. You had tons of time (by my standards), use it wisley, and help the rest of us out!

Stupid Drunk Customers

2004-08-16T23:13:00.000-07:00

Now I know this topic is rather obvious, and may not be totally worth talking about because it is the basis for this entire blog, nevertheless, it does fall into the category.

Why do people insist on treating employees like they are stupid? Are we really pieces of shit to them. As my previous post stated, we are all human beings, so please stop treating us like monkeys in a zoo!

Yesterday morning at 6:15 am, some drunk kids who obviously had not gone to bed yet, decided to come through my Drive-Thru for breakfast. This is fine, it happens fairly often. But they decided to act goofy which annoyed me, and then after I served them their order, the passenger started yelling and swearing about something to do with a McChicken. I simply gave them a nasty look and closed the window.

Normally I would just let that go and get on with my day, but about 10 minutes later (6:25 am) A drunk passenger comes through in a taxi. Again not normally a big deal. He had a lot of trouble figuring out what he was trying to order (I was listening over a headset). Once he began swearing I decided enough was enough and I interrupted the order and asked him to pull ahead to the cash window. He did and I asked him "I'm sorry sir, but is it really necessary to be swearing and acting the way you are." To which he replied, "Oh, Fuck, screw off, what the fuck ever man..."

At this time I lost all patience I had (Normally I am very patient) and developed a zero tolerance type of attitude. Probably not the best way to deal with things, but I was a little grumpy from getting up at 4 am to get to work and serving drunk assholes for a living. So I thought to my self screw this. I said to the customers "Ok, if that is the way you are going to act fine, but I don't have to take this, you don't need to swear at me, and now your not getting served." I closed the window cleared the order and walked away.

Now you would think that would be the end. But it wasn't.

He decided to some inside. I made sure to meet him out in the Lobby. Unfortunately he was a large man. I tried to prevent him from entering the restaurant but he got in anyway, only because I felt he might hit me and I was trying to keep my distance. Im not afraid really, but as per policy I would get in trouble for hitting back, which I would do.

He starts yelling to me about how he doesn't give a shit what I say and that I am going to serve him. I said "No I'm not!" He was yelling lots and I told him repeatedly to leave my restaurant. He refused and so I picked up the phone and pretended to phone 911. After a little more yelling he said he "...Would be back later with all the pricks. Fuck you!" and then he left.

I really don't understand what he meant by that, but all the "Pricks" did not come in, nor did he return.

I really don't understand how someone who acts like this can expect to be served. What am I gonna do? See that he now wants to punch me in the face and say "Hi, I guess I'll help you now, what would you like?" Fuck that, I'm calling the cops. Better yet, please hit me, I could use the money I get from suing you!

World Peace

2004-08-13T22:16:00.000-07:00

Well, some people might think of me as a bit of a Pussy for writing this post, but I feel it has to be said.

So I am sitting here today on my day off watching the Olympic Opening Ceremonies and I felt overwhelmed to the point of tears as to how the world can come together in such a peaceful way. The team from Iraq received the biggest welcoming cheers of any team attending the games, because everyone in the world knows how much they had to overcome to be there. If that doesn't signify peoples will for world peace then I don't know what does.

I got to thinking about how much hatred there is in society. And I'm not talking about the way the U.S. hates the Middle East or Quebec hates the rest of Canada. I am talking about how mean people can be to eachother in their own neighborhoods and cities.

So I am quite baffled as to how a person can get so mad that they yell at a 15 year old kid because there are pickles on their hamburger when they ordered it without; or how a person can get so boiled up because they accidentally recieved Coke instead of Root Beer, to the point they will throw the drink at the manager.

The athletes at the Olympics have all gathered peacefully in the same place. They are there to try to win but if they don't, are they going to get mad at the other competitors; or will they throw things at the judges? Of course not, they will shake the winners hand and tell them they did a good job, even though they probably cannot understand eachothers languages.

There are seriously so many things witch are really wrong with the world witch people would be better off directing their anger at. Look at all the horrible things happening in the world and then read some of the posts I have written about people who have gotten mad about practically nothing. From the lady who was mad about how I parked my car, to the asshole in 7-11, to the kids who threatened to hit me with their skateboards when I politely asked them not to skateboard in my restaurants parking lot.

Weather you are a rich business person pulling through the Drive-Thru in a hummer or a bum off the street with a shopping cart parked outside; everyone is a human being and are all equal! When you come into my restaurant I will treat everyone the same, in the best way I can.

We all make mistakes, that is human nature, and the best way for us to learn. So just let the employees know what went wrong in a polite way and they will bend over backwards to fix it for you. Start yelling ad swearing and you can bet on being kicked out to the establishment.

Think about how many people had to co-operate to make the Olympic games happen and then maybe you can realize how insignificant that pickle is. Is it really worth it to ruin someone else's day because you are so snobbish, picky, and self indulgent? Would you let someone yell at your child? I'm guessing no.

/me steps off of his soapbox.

Mayonnaise

2004-08-12T12:55:00.000-07:00

This is less of a complaint of customers and more of an observation...

What is the obession with mayonnaise? People could seriously eat this stuff by the barrel full. Sorry Neal, even your love of it baffles me. (http://nealwroberts.blogspot.com --> Be sure to check out his Blog for even more great stories about customer service).

I cannot think of a more artifical substance one could ingest. I've seen people slop in on their sandwiches, dunk their frys in it, and even squirt it right in ther mouths.

There is no end to what people will mix with it either. Mayo with honey, mayo with mustard, with tarter sauce, with BBQ sauce.... you name it.

I'll admit that even I like to mix it with Ketchup for french fry dipping, but people.... you gotta moderate your intake of anything. Especially something like that.

I was think about all of this because last night when I was working I notice a customer who comes through the DT almost everday. She has been coming through most days for years. And over the years she has become quite a bit larger. And just as that thought crossed my mind she asked for 5 mayonnase packets.

I track it down to bad parenting. But if people really wanna eat mayo, maybe they could dip carrots in it or something.

Grease

2004-08-10T15:23:00.000-07:00

In the past few days, this one has happened a few times, I thought I would share the lack of common sense in society.

Many of you have probably BBQed a Hamburger or at least witnessed this being done. Part of the process which is highly noticeable is the grease that drips off of the meat as it heat up.

The logic I am trying to point out is that meat is greasy.

So at my Restaurant we sell a sandwich that has a quarter pound beef patty on it, and there is a similar sandwich which has double that much beef.

I cannot belive how often someone will come back with the double version, partially eaten, and say it has too much grease. No shit eh? Its a half a fucking pound of beef. Are you aware of this? Or were you just trying to satisfy your fat stomach.

I guess I can't expect any less from these individuals. They are the ones who order these sandwiches with a large size fry and a large DIET Coke.

Change Counters

2004-08-10T15:15:00.000-07:00

Why must people insist on giving exact change? One might think that this is really no big deal, however that ideology may mean you are an offender. What ever happened to Piggy Banks? You know? Save your pennies for a rainy day. Apperently instead of going throught he trouble of saving it and counting it later to take to the bank, people feel they must bring it to business establishements. I very strongly feel this slows down all of society. From people shopping at a Quick Service Restaurant, to buying groceries, to paying for parking.

Most of the time a business has change to give you, thats the way things work. I have seen people take up to 3 minutes searching through their car for exact change for a $4.98 purchase and I can plainly see the $5 bill in their wallet. Smarten up people, you are making the people behind you wait, as well as making the employee stand there waiting, while they could be doing something far more productive.

The last time I counted up my saved change is was a couple hundred dollars, what a great way to save, you dont even notice.

Anyway, it wasn't really a funny one, but thats my rant for now.

Phones

2004-08-05T22:34:00.000-07:00

Well I'm back from holidays, so more stories are on their way. Sorry about the long hiatus. This one is a little dry, but its a start to get me back into the swing of things...

I hate phones. That is my personal conviction. I can find more than enough negatives about them to far outweigh and possible beifit. It seems to me, however, that no one else shares this conviction.

Now working in a restaurant, you would think people might understand that there are basically periods of time when it is busy and I may not be able to answer the phone. Unlike other establishments, we only have managers answer. Now I don't expect a person to know that the reason I didnt answer the phone was because I was busy serving customers inside my restaurant (which is my top priority; coincidentally, answering the phone is the very last priority). You might expect, though, that people would realize not to call during lunch or dinner time. But then we need to step back and remember that Customers Suck!

I cannot begin to count the number of times the phone has rang over 30 times during a lunch rush, and then I finally pick it up and the person asks what toy we are selling. This is pure stupidity. I do however enjoy watching my staff go crazy wanting to answer the phone because that is just their nature :)

People also seem to think lunch time is a good time to phone to book a birthday party, or inqure about things such as menu item prices, which consumes far too much time. Today Someone phoned to get me to take a special survey reguarding employers, I asked how long it would take, they said 20 minutes, and I said goodbye.

Phones also hurt my ear, maybe they dont really, but it feels that way. It's like the reciver is infected or someting.

Perhaps the most annoying calls are of a personal nature. People think they can actually just phone anytime and be able to speak to any employee: "This is Mrs. Jane, can I speak to Shelly." to which I reply: "Sorry, she is serving customers right now, we are currently in the middle of our lunch rush, can I take a message?" "Oh its really important, I'll just be a moment." Ugh, so i'll get someone to cover for the person (usually me) so they can take the call. Then I'll ask them what the call was about and they say something like "Oh my, mom just needed to let me know I have a dentisit appointment booked next month."

AAAARGH!

YOU DONT INTURUPT A MILLION DOLLAR BUISINESS FOR SHIT LIKE THAT!!!

Seriously, It happens all the time. I've even started hanging up on one persons mom, she phones with such glorfied retardations it makes you sick!

Someone better damn well be dead or dying to actually get to speak to the person, otherwise, leave a message with me, or forget about it.

Blah!

7-11 Guy

2004-07-18T14:22:00.000-07:00

Welp, since I am on holidays right now, I will post was I observe from the customers perspective as I visit various other establishments.

So I am waiting in the line at 7-11 and they are having a small problem with their debit machine. (Something I hope everyone is today's society has realized is going to happen sometimes and we all need to show paitence for this.) So I am about the 5th person back in line. There is a man in front of me with his daughter whom appeared to be approx. 6 or 7 years old. I seem him getting a little ansy that the line isn't moving. All of a sudden he shouts out "Sheesh, I thought this was supposed to be a convienience store!" I nearly decked him in the next moment. If it wasn't for his daughter I would have laid right into him verbally. He wouldn't have known where he was. The guy was such a jerk. Yes it is a convienence store and I am sure the employees are quite sorry that you had to spend 4 minutes in there instead of 3. Stupid Fuck-Bag. I feel that people like this should not be allowed to raise children. Does he realize that in that moment he taught his daughter that it is ok to be rude to 7-11 staff even though they didn't do anything wrong. UGH!

More Freaky Psychic Abilities

2004-07-16T01:21:00.000-07:00

   So no sooner did I post a blog last night about parent and the Playplace at my restaurant, than someone decided to vandilize it. So this probably happened around the same time I posted the blog, therefore the psycic reference.

   So they cut some industrial "zap straps" to gain access to the now closed off ball pit area. And they actually had to bring tools with them to also remove one of the plastic dome shaped windows.   Why would somebody go to all the trouble to do that, I really dont know, even tho when I was younger I did something similar to some payground equipment. Anyway, two other managers started before me that day... why did they not notcie this? Once of them came to me when I started at noon and said a customer was complaining that kids could climb out of the top of the playplace. So I ask myself: "What the fuck?"

   The other manager seems clueless even tho he was just out there. So I go out and have a look and the first thing I see is the dome lying on the ground. The other manager says "whoa, I didnt notice that." I was there ALL DAY!

   Leaving the airheadedness of that manager behind, I immidiatly began clearing kids out of the Playplace so I could lock it up while I fixed it all. There were about 6 or 8 kids in there and about 3 parents looking on. Why did not one of them try to help get their kid out of the playplace? They all just sat there, stareing into space. WAKE UP!! I had more trouble getting the parents to get off their lard asses and out that the kids... Whatever!

A quick note to parents

2004-07-15T02:15:00.000-07:00

We provide a playplace for your children to enjoy while visiting the restaurant. Please feel free to enjoy this service as often as you like.

One note however. I guess in some bizzar misjudgment on our part we thought you, as parents, were smart enough to realize to you need to supervise your own children. We even put a sign on the window to remind you! Would you let your children scale the siding of your home and jump up and down on the roof? I didn't think so. WATCH YOUR DAMN KIDS, next time I'll charge you for the damage they cause! Or better yet, I wont open the locks to get them out of the places they climbed into, which they were never supposed to enter.

Also, (and this is going back years) If your kid pees on the slide on in the playplace, at least offer to clean it up yourself.

Horses VS Cars

2004-07-15T01:48:00.000-07:00

Forgive me if my newest posts have an angry tone to them... I am one day from vacation and My stress level is through the roof.

So yeah. Some stupid people decided to ride thier horses through the Drive Thru. Now I honestly dont have a problem with this. We let people on bikes come through, so why not. There is one small problem though. Horses and bikes are not cars. This, to most people, would seem to be a fact of common sense; Unless, of course, said people happen to be the operator of the bike or horse. The Drive - Thru system is designed with cars in mind (Again I reitterate the simplicity).

So the way it works is when you pull up to the menu board, your car triggers a sensor which sounds a tone in the crew person's head set and activates the speaker. Now that part is slightly complicated and I wouldn't expect that every Joe or Jane would understand it. Now if you ride up to the menu board speaker on a bike or horse, and no one greets you, maybe you would have the brains to think to yourself: "Hey, I'm not in a car, maybe they don't know I'm here." Wow! what a concept. But no, these particular individuals decided to just sit there on their horses and not move for about 4 minutes and 23 seconds. This was detrimental to me having my staff meet thier service time standards over the next 1/2 hour... (which just happened to be the middle of lunch!!!) Taking orders at the cash window, such as was the eventual case, slows things down immensly. So after dealing with the 4 horses and sorting out the pandemonium, I calmed myself down. I thought to myself "Oh well, things happen sometimes." And all was fine, untill I looked out the window of my lobby. I was absolutly flabbergasted with what I saw. The horses were "parked" on the patio, and the riders were sitting at the table eating their purchases. [Blood pressure boiling up again... 10, 9, 8...] Ok, why the hell did these people come through the Drive thru? One of them could have come inside and made a purchase and avoided the whole damn thing!!!!

Next time I will spray the horses with a fire extinguisher, I swear it! Take that Fuckers!

Please note, for the people among us who lack any sort of common sense:

Here is a link to a picture of a horse:
http://www.ekinos.com.ar/horse.jpg

And here is a link to a picture of a car:
http://216.117.199.231/MustangCobra/Ford-Mustang-Cobra-004.jpg

Please note that cars have wheels and horses are alive.

Short and Sweet (Well, slightly hostile)

2004-07-13T02:48:00.000-07:00

Ok, heres the deal folks. My Restaurant is open until 2 am... If I have closed it and you pull into the Drive-Thru and honk your horn until I come to the window, and I say "Sorry guys, we're closed." The next thing out of your mouth should not be: "My watch says its 15 seconds until 2am." Because, quite frankly, I dont give a shit. And the next time some stupid fuckhead kids threaten my job, I'm gonna hunt them down and smash the shit out of Daddy's SUV they were driving. As a matter of fact, I'm really sick of anyone threatening my job. I think its time for me to invest in a lead pipe.

More Golden Oldies

2004-07-05T22:27:00.000-07:00

What is it with old people? I will never understand their fantastic ability to be insane. Enter The Ketchup Lady.

So this Lady comes through Drive Thru at least 3 times per week. She always gets special orders which is all fine and normal. She takes too long to count out change when paying, but that happens sometimes. Today she got a side order of tartar sauce... again nothing abnormal there. So I am there in the presenting window and I personally observe my crew person ask: "Would you like ketchup?" "No" replies this lady who is clearly too old to be driving. And she went on her way.

So the owner of my restaurant is helping take cash. The lady comes through again. She stops and complains to my boss for no less than three minutes. This is detremental to our ability to serve the customers behind her. My boss brings her down to the present window to continue the converstation and move the line a little. It turns out she DIDNT GET KETCHUP. (Of course not, you said you didnt want any!) She gets her kethcup and proceeds to start yelling at my boss. Then she tells him to get out of the way so she can yell at the crew person. The crew person becomes shocked and afraid and probably almost starts crying. The lady finished her spaz-attack and took off. We had to spend the next 5 or 10 mintues restoring the self confidence of the crew person. Now the reason I have a problem with this crazy lady is every time she comes through we ask if she wants ketchup. And every time she says "no". And then she comes back through and complains that she did not get ketchup. Oh the humanity!

The Shady 80 Year Old Lady

2004-06-28T14:01:00.000-07:00

It is my point of view that old people would have better things to do with the rest of their live than be upset about anything let alone rediculous things.
Enter the "Shady Lady."
Ok, so this 80ish year old lady and some guy come through the Drive Thru, she was in the passenger seat. Im guessing the Lady was complaining alot cause the youger guy who was driving, asked my Order Taker: "Do you have a co-worker who owns a green Mustang?" (It just so happens that this is my car.) So she replies yes and then the guy inquires if it is ok that it is parked on an angle across 2 parking spots. (It just happens that I park this way, and I will explain why in a moment.) So the crew person taking orders says simply "Yes, its the managers car." The customers drive off and the crew person comes to tell me what had transpired.
A few minutes later I am called up to the front counter to speak to some lady. I instantly knew who it was. So I walk up to her and introduce myself and ask what the problem is. She tells me that she was very upset about how the crew person in the drive thru spoke to her. She said the girl was very "flippant" towards her when she asked the questions about my car. I apologised for that and promised to speak to the crew person to make sure that wouldn't be happening anymore (I was genuinly sorry, I feel this sort of attitude towards customers should never happen.)
Then the lady proceeds to rant on about how my car is parked (I thought her beef was with the crew person). "Do you realize it is taking up 2 shady spots?" She said. And I didn't know the spots were shady, they probably have shade for about 2 hours a day I figured. So I walk outside with the lady to have a look. She says she likes to go through the Drive Thru and then eat her lunch in the shade there. I apologize to her(once again I actually am sorry!) and I let her know that I wasnt aware of the shade situation and next time I will park in 2 other spots. I also offer to move my car.
Now heres the kicker, she asks: "Why do you need to take up 2 spots on an angle like that?" (I thought her beef was about the shade now) I reply: "Oh! Thats quite simple, there have been 2 instances where people have hit my car with their's and it costs me a $300 deductable to have it repaired each time, I cannot afford to pay that, so I park like this so no one will try to park beside me and accidentally hit my car." She reaplies to that statment with "So you park like that because people have hit your car?" Me: "Correct." Her:"I don't understand, so you park like this so people wont hit your car?" Me: "Yes, it has happened twice." Now by this time the lady was shaking and I was wondering in my head what kind of a whacko she was. She then asks me if I am the owner and I say "No." Then she asks for the name of the owner and I tell her. Then she asks me where he lives. Now that I can't tell her, and when I informed her of this she became even more irrate. "Where does he live?!?" She asks again. "I can't give you that information." I calmly reply. "Does he live in town here?" She says. "No." I say (He doesn't). She then storms off towards her car shouting, "I'll find out, don't you worry!" "Ok" I said, "Have a nice day." I would have given her one of his business cards if she liked. I can't belive she is gonna try to phone him at home. Crazy old hag.
On the plus side a very nice lady was walking by with her child and heard the altercation. She went out of her way to let me know that they had a wonderful experience at my restaurant that day. This re-brightend me day. I love people like that! But I sure to hate that crazy old lady!

The Skateboard Posse

2004-06-26T22:57:00.000-07:00

Ok. I put up with alot of stupid, annoying customers in my job, and basically thats why I'm there, but some just cross the line. I am generally known to have a cool head with certain situations pop up, so you know that when I get angry the person is a complete bonehead.
Today I went out to check to do a walk-through of my restaurants customer seating area. I happened to look outside to see a group of skateboarders using my patio as a launching ramp. This creates a liability to us and other customers so I go out and talk to them. This is exactly what I said: "Sorry guys, I can't let you skateboard here." I thought that was pretty nice and fair. A very polite way to say it. They seem to stop and I go to head back inside.
Next thing I know one of them is yelling back something to the effect of "Whats your fucking problem, blah blah blah." and I actually respond with "Hey I asked you politly whats the deal?" to which they reply "I didn't like the fucking look you gave me." I couldn't belive it, how fucking cracked out were these punks. (I would guess they were 19 year olds). If I did in fact give them a strange look its because I was squinting in the sun, and I let them know this fact. They wouldnt quite though. They went on to insult me in some way that caused my blood to boil. The next thing I remember saying is "Well now your damn right your banned from here for fucking insulting me" -- Not a good thing to be saying while in uniform. I started yealling at them to leave the premisis immidiatly. One of them then said "Its not our fault your so ugly." Now normally in this sort of situation you don't want to cower away, if you stand your ground the punks sort of give up and dispurse. So with this fact in mind I reply with "I think your the ugly one actually."
This was a turning point for me in the altercation because what happened next kind of backfired. The guy took a couple of steps towards me while holding up his skateboard in a very threatening manner. He said something which I can't quite remember and I replied to it with "Hey, I could use the money I'll get from sueing you anyway." So now he come at me a little faster saying "So you think I'm fucking ugly huh?" Well I didn't like the idea of being hit over the head with a skateboard so I sadly have to admit that I went for the door. This made him back off. After that I just stood there on the patio waiting for them to leave. They spent the next few minutes swearing and threatening to kick me ass and through water ballons full of paint at the restaurant. So I got their licence plate numbers and will be calling the cops if any of that stuff happens.
I really don't understand how some people get so fucked up, I mean what the fuck, I tried to be nice.

Order Dividers

2004-06-26T22:37:00.000-07:00

Now its a given fact people like to pay for their orders separatly. This is fine by me because, of course, it takes far to much brain power for one human being to pay and the others to look at the receipt and calculate how much they owe the person who paid directly. Normaly its no big deal if someone comes in, orders, and then asks for separate bills, as long as the order wasn't to big.
It never fails though, these people will inevitably come through the drive-thru. This is a little more difficult as there is slightly more pressure to serve customers faster through there. 99% of the time it is a group of stupid perma-stoned punks, too dumb to count out their own change. There will always be as many people in the car as there are seatbelts (standardly five) and they will ask for separate bills after ording a very large amount of food. This causes alot of work for the person taking the order. They must:
(a) remove most items from the first order
(b) get a manager to bring over a key so the register will allow the changes to happen
(c) create a new separate order for each person in the car
(d) sometimes they will have to answer to the cash manager why they had so many reduction after total keystrokes.

Now because these people had to have separate orders it causes:
(a) mass cunfusion in the Drive-Thru and grill area
(b) possible mistakes and unwanted changes
(c) huge wait times for the customers in the rest of the cars in line
(d) irrate customers who had to wait for these punk kids.

So overall this will at the very least ruin that PART of my day, if not then the entire rest of it. Why can't these people just suck it up and pay together. How ignorant do you really have to be to not understand the hassel it causes. Fuck.

Return of the Lottery Guy!

2004-06-25T23:52:00.000-07:00

Wow I'm still shaking because what I'm about to reveal happened about 10 mins ago... Ok the origional Lottery Guy incident happened over a year ago and I wrote the article about it 3 days ago or so. Tonight I am sitting here paying bills online. I have the news on on my TV directly behind me. Im not really paying attention but they say something about a big lottery winner. They start to interview the guy and I dont think anything of it, but then all of a sudden I freeze solid. "Wait a second, I recognize that voice!" I turn around to look at the TV just in time to see the last few seconds of the winner dancing around in front of the Lottery center. HOLY FUCK! He actually won the lottery!!!! What the hell are the odds of something like that! I mean I know the chances of winning the lottery are slim, but what are the chances I would share the story about the guy and then he acually wins the lottery at the same time. I mean he is "The Lottery Guy" for crying out loud! Am I psychic or something? Maybe just psycho. LOL. Good night folks!

The Lottery Guy

2004-06-21T20:30:00.000-07:00

This guy will always stick out in my head as about the craziest person I've ever had the pleasure of serving. He used to come in all the time ordering the same thing, but one day he decided or order a different sandwich. Now this is what tipped me off to the fact that this person has mental problems. He actually comes back to complain that it tastes different then his normal sandwich. No shit eh? So I get him his normal sandwich and hes all happy.
Next time he comes in its kinda busy. He tries to come to the front of the line and order. So I explain to him that he will need to get in line like everyone else. Thats when it gets ugly. He starts to raise his voice and I could smell the booze on him. Oh fuck. So we actually get into an argument and he starts going on and on about how hes won the lottery twice and used to finance Jets and blah blah blah... hes wearing ripped sweat pants and a 20 year old windbreaker. So finally I get him outside and explain to him again that he can't cut in line. He says "oh I see, you don't like me do you?" (No shit?)
So he gets my name, I refuse my last name and he goes home and phones head office. The people at head office send us a fax explaining that this unusual customer is phoning asking to get a card that lets him go to the front of the line. He also wants me fired. He gave them the lottery and Jet stories too. So My Boss (The owner) Tries to phone him a couple of times unsuccessfully. I guess the guy has caller ID cause he phone head office again to complain that we were phoning him too much (Holy shit?!?!) And now he wants the owner of the Resturant fired (uhhh? that doesnt happen).
I dont belive my boss was ever able to get ahold of him, but we didnt see him for a while. He came in again, a few months later, all drunk again. He was carrying a platic bag of fish. He flopped them up on the counter and started to complain. I took him outside and told him we'd had enough of his fishy bullshit and walked back inside. I havent heard from him since... Thank Goodness.